Who sends these messages
ChairCal is operated by Haven Rock Labs LLC, a North Carolina limited liability company doing business as ChairCal. Stylists use ChairCal to run their booking, and ChairCal sends appointment texts to their clients on their behalf.
If you're a client, messages arrive from your stylist's ChairCal booking line and are written by ChairCal from fixed templates. Your stylist does not write the message copy.
How you opt in
Consent is collected on your stylist's booking page at chaircal.com, at the moment you book. There are two separate opt-ins and neither one is pre-selected for you.
1. Appointment texts
Entering a phone number when you book opts you in to texts about that booking. This disclosure appears directly beneath the confirm button, before you submit:
2. Openings texts
A separate checkbox, unchecked by default, opts you in to hear about cancellation openings. Booking alone does not enroll you — you have to tick this box:
Phone number is optional throughout. You can book with an email address only and receive no texts at all.
What we send
- Appointment messages — booking confirmations, a reminder before your appointment, rescheduling notices, and a contact card the first time you book.
- Openings messages — a cancellation slot matching what you book, a waitlist match you asked for, an offer to move an existing appointment earlier, or a reminder that you're due to rebook. These require the openings opt-in above.
- Replies — if you text your stylist's booking line, it reaches them and they can reply.
Frequency, rates, and stopping
Message frequency varies with how often you book. Most clients receive a few messages per appointment, plus the occasional openings notice. Message and data rates may apply.
Reply STOP to any message to opt out — we also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT. Opt-out is immediate and we will not text you again unless you opt back in.
Reply HELP for help. You'll get back the business name, our support address, and opt-out instructions. You can also email support@chaircal.com at any time.
Your mobile information
We do not sell or share mobile opt-in information or SMS consent with third parties or affiliates for their own marketing purposes. Phone numbers and consent records are used only to deliver the messages described on this page, and are disclosed only to the messaging provider that carries them for us.
Full detail lives in our Privacy Policy and Terms of Service.
Contact
Haven Rock Labs LLC dba ChairCal · 597 Victory Ln, Ronda, NC 28670 · support@chaircal.com